2301 Dawson Road
Albany, GA 31707
Phone: 229~438~8848
Fax: 229~883~7889

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Telephone / Voice Products
VOIP Solutions  


Our communications specialists at ProNet offer full service sales, installation, and maintenance of digital and analog telephone systems. We are a PBX Certified dealer for Xorcom and an authorized dealer for Nortel, Avaya and APPIA. Our trained technicians will work with you to determine the size and type of system to best fit the needs of your business.  

 

VOIP Risks and Rewards

The way voice travels from one telephone to the other has remained basically unchanged ever since the first telephone was invented. VoIP has changed all that, and has given us a lot to think about.

All of our lives, we have used what's affectionately referred to as POTS (Plain Old Telephone Service). The phone company delivers phone service to your home or office, using standard copper wire, and tried-and-true methods. It works very well, voice quality is usually very good, and they have had a long time to work out all the kinks. We are all creatures of habit after all, and there's a lot to be said with staying with a service that you're familiar with.

VoIP is still new, and that means there are still a lot of issues to be worked out. Although a lot of the bugs have already been eliminated, VoIP hasn't been around long enough to withstand the test of time--and there may be problems, bugs or threats that haven't even been considered yet.

Nonetheless, VoIP does offer some big benefits that must be considered when weighing the decision of VoIP versus POTS. A major advantage of VoIP is that you will have access to additional features and services that are unavailable with a POTS connection. Because VoIP uses Internet technology, you would be able to do things like access your voicemail online from any computer, or store telephone conversations for later replay (an excellent tool for journalists, students, attorneys or other professionals).

Other value-added services may include sophisticated features like unified messaging, which lets you use a single system to view any type of message, including voicemail, email, fax, or videomail. The presence of new VoIP embedded systems may also mean you could add e-commerce capability to your phone, as well as features such as web browsing, text messaging or video. VoIP may well hasten the day when we all have telephones like the Jetsons, equipped to send live video of the caller as the conversation is taking place.

One must take into account the security risks, however, when making the final decision and adding up the pros and cons. If an attacker can gain access to the VoIP server, they may be able to access your stored voice data, make free calls on your account, or listen in on your private conversations. Another consideration is the fact that VoIP is not subject to the same regulation as POTS--although this is sure to change in the years to come. Another drawback is that it just isn't as easy as plugging in a telephone into a wall socket. Although it's not overly complex, there are several steps involved. You will have to install a router so you can surf the web and talk on the phone at the same time, and there will be some configuration involved.

Perhaps the most compelling argument in favor of VoIP for most people is the potential savings. Those who make lots of long-distance calls may spend hundreds of dollars a month for ordinary service, especially if international calls are a frequent part of the equation. VoIP will keep your long-distance bills to a minimum. It's a highly competitive market now, and VoIP providers are eager to get a piece of Ma Bell's action--and as a result, they're offering some incredible deals. Many VoIP providers offer flat-rate service at a very reasonable price that traditional carriers can't beat, and may even include additional services such as voicemail and caller ID at no extra charge.

2301 Dawson Road  ~  Albany, GA  31707
Phone: 229.438.8848  ~  Fax: 229.883.7889
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last updated 5/27/2014